Help Centre

All our art prints and frames are handmade on demand, this is reflected in our processing time. 

Unframed prints are shipped within 3-5 business days and delivered within 5-7 business days (UK), 7-10 business days (EU) and 10-28 business days (ROW).

Framed prints are shipped within 5-7 business days and delivered within 7-10 business days (UK), 7-14 business days (EU) and 10-28 business days (ROW).

Art prints shipped to the UK cost £6.95. Frames going to the UK cost £11.95. The shipping fees include delivery cost and shipping materials. We use bespoke double-walled boxes so that your art arrives in an undamaged condition wherever in the world it is shipped.

For international orders, please input your address at checkout as each country/region has a different shipping cost.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

arthaus cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

You can cancel your order at any time before it's despatched. Contact us with your order number and we'll cancel it right away.

If your order has already dispatched, don't worry. Follow the same procedure and we'll advise on next steps.

Our returns policy is simple: if for any reason you are not happy with your order, return it to us within 30 days for a replacement or a full refund.

• Contact us with your order number and the reason for your return.
  
• As soon as we receive your request, we'll send step-by-step instructions on how to return your order
  
• Repack the item in the original packaging it came in and enclose any dispatch notes – please note the item(s) must be in the original condition you received it in
  
• Once we receive your returned order, we'll replace it or refund it
  
• All refunds are processed within 28 days

We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one.

If you are a business customer our 30 day guarantee does not apply. Our business order guarantee only covers faulty workmanship or damage whilst in transit.

Please read the information above "Returns: How it works". Then contact us with your order number and some photos of the damage, including the packaging if possible.

If you regularly buy art for trade (e.g. you are an interior designer) or you are a business looking to buy art for your office, shop or general place of business you are eligible to open a trade account.

If you are a shop looking to stock our products, get in touch.

To find out if you are eligible, please get in touch and we'll take it from there.

If you're an artist and you'd like to sell your work, start here. 

To get started, you first need to open an artist account. You can sign-up here for free. We'll need your name, email address, an artist name (pick wisely, you won't be able to change this later) and a PayPal address (this is how we'll pay you).

Once you sign up you'll be able to upload your art as a high resolution JPG or PNG file. Our system can handle multiple uploads at once - go on try it! You'll be able to edit all the artwork titles and descriptions on the fly, while they are being uploaded. 

After uploading, our system will determine the print sizes available for sale - please don't try and fool our system by resampling your artwork, this could result in grainy or pixelated prints. 

Once you're happy with everything, click on Publish to make your art live on the store. Please note, it might take up to 24 hours for the artwork to be published.

Finally, don't forget to fill in your artist bio and a profile picture. You can do this in the My Account section. This will populate your artist profile page. Having a complete profile will help customers know a bit more about you and ultimately help boost sales.

You own the rights to your work, always. By uploading/submitting your art you grant arthaus a non-exclusive worldwide license to market and sell your art on your behalf, for as long as it is listed on our platform. You can delete your account/art at any time at which point our license will be revoked. In this case, we will still have the right to fulfil any existing orders but no further ones until you decide to reactivate your account or resubmit your art.

You decide. We have a base price that covers our costs, you add your commission/royalty on top, we add VAT on top of that to make up the final retail price.

To change your prices, first sign-in. Then go to the My Art section, select the artwork you'd like to change the price of, click on the Commissions tab and edit your mark-up amount.

You can see how the retail price will be affected to the right. Please note, the retail price includes VAT at 20% as per European Law. It is made up of (Base Price + Markup) x 1.2

You can set your own markup/commission for each size, for both prints and framed art.

For wholesale, you will be paid a percentage of sales received by arthaus. This varies on the retail partner, but is usually 10%. Please note, you have to opt-in to be eligible for wholesale.

We'll pay you via PayPal at the end of every quarter, so you'll need to have a valid PayPal account.

Of course. Track your earnings in your artist account by clicking on the "My Sales" section. Payments will be made via PayPal at the end of every quarter.

We use PayPal as a quick and convenient way to pay you for your sales. Unfortunately we are unable to make payments by any other means. The onus is on you to provide a correct and working PayPal address - arthaus won't be liable for any missed payments resulting from a non-working PayPal address.

Absolutely. You can unpublish/delete your art and cancel your account at any time.

We highly recommend that you do. This will make your art eligible to be sold with our retail partners across the world (online and brick and mortar), and is a great way to boost sales. 

You will be paid a percentage of sales received by arthaus. This varies on the retail partner, but is usually 10%.

Once your art is up, don't forget to share it with friends and followers on social media.

We also suggest linking to your artist profile page from your website. This will help your art get found by search engines and boost sales.